"Banyan's creative approach helps the Operating Room team focus less on the equipment and more on the patient. The entire Banyan team has been easy to work with and very responsive to any requests.
In these economically challenging times, we received more for our dollar and were able to provide a more fully integrated OR."
Director, Surgical Services
Alegent Health Mercy Medical Center
At Banyan Medical Systems, we will NOT be out-serviced. Period. We understand the vital nature of our solutions and will do everything possibly to exceed your expectations as a client.
Ongoing Product Support
As part of Banyan's Service Agreements, every client receives access to around-the-clock support from Banyan, so you can be assured you will have prompt service to resolve any service requests. Customers may access Banyan’s online client portal to log and manage any requests. We have several ways we ensure we deliver on our commitment to superior service:
- Proactive Monitoring
With our proactive monitoring, your system is being monitored 24 hours a day, 7 days a week for potential issues at our state-of-the-art Network Operations Center (NOC). Imagine receiving a phone call from Banyan Medical Systems telling you that a field service engineer has repaired an issue that occurred over night, before you even knew about it, therefore saving time and experiencing as little downtime as possible.
- 24 X 7 Call Center**
With our 24x7 call center, help is always a quick phone call away. Whether you have a simple or complex question, a non emergency service request, or an immediate need for service, our highly skilled customer service representatives can help give you the answers and service you desire and need. All questions and issues are tracked, so if you have a recurring trend, we will make adjustments to our service strategy to meet your specific needs.
Our team of Field Service Engineers is available on site for questions or issue resolution 24 hours a day. They pride themselves in delivering superior customer service and quick response time to solving any challenges you may be having.
Please contact us at 877-628-2759 if you need a Banyan Field Service Engineer to contact you.
* On-Site service is available with a valid service contract.
** 24x7 Call center is only for valid full service contract customers.