At Banyan Medical Systems, support and customer service are at the fore front of our vision. We are committed to delivering predictable and responsive service throughout the implementation process and proactively helping you protect your investment over the long term. Employing a team of cross-functional staff is just one way Banyan Medical Systems is dedicated to ensuring your customer service.

Product Implementation

During the sales process and prior to the system integration process, our specialists will meet with your staff to analyze your workflow needs and develop a keen understanding of your environment. We know how important communication is to a successful implementation of software into your environment and it requires a coordinated effort between Banyan and our customers. Our project management team will work closely with all necessary members of your staff to ensure that expectations and deadlines are met for a smooth installation. Banyan's in-house integration lab also allows us to do a majority of testing prior to coming onsite for installation which provides you with as little disruption to your workflow as possible.

Along with project management, we always provide training. Our training programs are developed with your specific workflow in mind. Whether you are a physician, super-user, or a staff member, your training will be developed to meet your team's direct needs.

Ongoing Product Support

As part of Banyan's Service Agreements, every client receives access to around-the-clock support from Banyan, so you can be assured you will have prompt service to resolve any service requests. Customers may access Banyan’s online client portal to log and manage any requests. We have several ways we ensure we deliver on our commitment to superior service:

• Proactive Monitoring (Banyan Angel)*
  With our Banyan Angel, our proactive monitoring product, your system is being watched 24 hours a day, 7 days a week for potential issues at our state-of-the-art Network Operations Center (NOC). Imagine receiving a phone call from Banyan Medical Systems telling you that a field service engineer has repaired an issue that occurred over night, before you even knew about it, therefore saving time and experiencing as little downtime as possible.



• 24 X 7 Call Center***
  With our 24x7 call center, help is always a quick phone call away. Whether you have a simple or complex question, a non emergency service request, or an immediate need for service, our highly skilled customer service representatives can help give you the answers and service you desire and need. All questions and issues are tracked, so if you have a recurring trend, we will make adjustments to our service strategy to meet your specific needs.



• On-Site Service**
  Our team of Field Service Engineers is available for on site for questions or issue resolution 24 hours a day. They pride themselves in delivering superior customer service and quick response time to solving any challenges you may be having.

Contact Us

Please contact us at 877-628-2759 if you need a Banyan Field Service Engineer to contact you.

 

*Banyan Angel is not standard with most software packages. Please contact your sales representative for more details.
** On-Site service is available with a valid service contract.
*** 24x7 Call center is only for valid full service contract customers.